Software Support
#1 Technical Resource Worldwide for SOLIDWORKS, 3DEXPERIENCE, PDM Hosting, PLM & more!
GoEngineer will be closed on December 24th and 25th, as well as January 1st, in observance of the holidays
SUPPORT AVAILABLE: 5 AM to 5 PM Pacific Time | 6 AM to 6 PM Mountain Time | 7 AM to 7 PM Central Time | 8 AM to 8 PM Eastern Time
MONDAY THROUGH FRIDAY
Call US
Call our technical support team directly at:
1-888-559-6167
SOLIDWORKS
- Composer - Ext: 1106
- Electrical / PCB - Ext: 1101
- Installation - Ext: 1110
- PDM - Ext: 1104
- Simulation- Ext: 1105
- SOLIDWORKS General - Ext: 1107
SOLIDWORKS Cam / CAMWorks
- Ext: 1108
3DEXPERIENCE
- Ext: 1136
Agile - plm
- Ext: 1111
All other products, please email us at:
support@goengineer.com
Email Us
Send us an email at:
support@goengineer.com
SUPPORT CHECKLIST
(Follow these tips to receive faster problem resolution from our experts)
Include your email signature and phone number with every correspondence
List the current version of the software (including service pack) and your OS.
Describe the issue with more detail. (e.g., saying "my software isn't working" makes it difficult to route you to the best resource.)
Tell us the steps you've already tried to resolve the problem.
Don't wait to get us involved. It's easier to solve the problem when it's small.
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SCHEDULE SESSIONS
Schedule a Tech Support Session
With 125+ certified technical specialists, we’ll get you to the expert you need quickly. Contact us today!
Technical Support
Call: 1-888-559-6167
Email: support@goengineer.com
|
RP / Additive Manufacturing Support
Call: 1-855-470-0647
Email: AMsupport@goengineer.com
Intended Use: Fixing errors given by the software, investigating potential bugs in the software. Not meant for training needs.
Schedule aN Application Mentoring Session
Application Mentoring Sessions give you the opportunity to meet with one of our highly skilled Application Engineers. This allows you to explore the full scope of your technology investment in a personalized and focused setting. Discuss your needs, ask questions, or get demonstrations in any engineering area or SOLIDWORKS product.
Intended Use: Round table forums on learning more about how the software is used and applied to specific company needs.
Join a Meeting
JOIN A TECH SUPPORT MEETING
Click the link below to join a Tech Support session using the Access Code provided by your Tech Support Engineer.
3DEXPERIENCE LIVE STATUS
View the live status of the 3D EXPERIENCE cloud platform servers
What Our CustomerS Say
"... my appreciation"
"I am writing to express my appreciation with the technical support I received last week. Mr. Andrew Berwald was very prompt in responding to my questions regarding the installation of SW-2012 (Educational Version), which I use to teach the CAD course at the Mechanical & Aerospace Engineering Department at UCLA. After solving my problem, he followed up to make sure everything was working."
Shahram S.
"...GoEngineer as our preferred VAR"
"This kind of quick help is why we chose GoEngineer as our preferred VAR. I appreciate everything you’ve done for us over the years!! "
W. Stevens
"...world-class advice"
"Thanks again for your world-class advice and follow up!"
Matt S.
"REALLY appreciated..."
"You absolutely helped in so many ways helping me to understand this software. REALLY appreciated."
Matthew D. / Drafter/Designer
"Extremely knowledgeable, ridiculously prompt"
"Your Technical Support team members are amazing. Being wonderfully patient with me, extremely knowledgeable, ridiculously prompt with answers that are well thought out and well communicated...Your company clearly demonstrates a customer-focused attitude. Without missing a beat, every Technical Support team member I’ve interacted with has been exceptional."
Joe S.
"...one of the top in my book"
“Blaze is one of the tech support guys that I rely on practically every day. He is not alone, but is one of the top in my book. You were right about GoEngineer being so good when we talked on the phone last year.”
"...all around great experience"
"I barely understood what the issue was, and Curran was still able to help me figure out what was going on. The issue was resolved in minutes. Much faster than expected. He communicated clearly and was polite, so all around great experience.
Jordan H.
"...Extremely courteous, thorough, and knowledgeable"
" We, at NONOBJECT, just want to say — officially — what a STELLAR maintenance technician Luis is! It’s rare that we call, but whenever we do and describe the problem he always knows exactly what it is and what to do. He arrives when he says he will and is always extremely courteous, thorough, and knowledgeable, and answers every question– in a language that even I can understand! I’m sure you know how valuable he is, but we just thought it should be said. "
J. Bouwkamp
"explained everything so well..."
“Joe did phenomenal to resolve an issue I just couldn’t figure it out on my own to save my life. Joe walked me through it and explained everything so well You, my friend, deserve all the gold stars!”
Hatem A.
"...cannot thank you enough"
"Your team responded promptly and worked diligently to resolve the issue quickly. I was impressed by the level of professionalism and expertise demonstrated throughout the entire process.
Moreover, you went above and beyond by providing me with detailed instructions on how to avoid such issues in the future. Your proactive approach to customer service is a testament to the high standards of your team and your commitment to excellence.
I cannot thank you enough. Your team's dedication and hard work have made a significant difference in my work, and I am grateful for your assistance. Please extend my appreciation to the rest of the team. You have truly exceeded my expectations.”
Marcus A.
"...Very impressed with GoEngineer"
"I have been very impressed with GoEngineer's ability to diagnose and solve my SOLIDWORKS problems. I have never presented a problem to GoEngineer that they could not solve on the spot."
Michael C.
SOLIDWORKS Services:
Utilize GoEngineer’s Award Winning Support & Training for SOLIDWORKS
Award Winning Technical Support
GoEngineer's extensive SOLIDWORKS technical knowledge and world class support can help you succeed with SOLIDWORKS. Our award-winning team is ready to help you with any task you may have. Using state-of-art remote assistant technology software allows our team to solve most issues within one session. Reach out and see why GoEngineer is the #1 reseller of SOLIDWORKS and Stratasys systems in the world!
- 125+Certified Technical Specialists
- Email, Phone and Chat Support Available
- 98% Exceptional Customer Service Rating
PROFESSIONAL SOLIDWORKS TRAINING
GoEngineer offers online and classroom professional SOLIDWORKS training for organizations and individuals. All our instructors are SOLIDWORKS certified and teach thousands of students each year world wide. The curriculum is very diverse with numerous certified SOLIDWORKS courses to choose from. Each student will receive a Course Completion Certificate and preparation materials for SOLIDWORKS certification.
- Increase Your Earning Potential
- Led by Certified SOLIDWORKS Instructors
- Smaller Classes with Focused Attention
Additional Resources
Take Advantage of GoEngineer’s Extensive Knowledge Base and Resources
Find a Solution
Our robust Knowledge Base contains over 12,000 resources to help answer your product design questions. From basic CAD questions to in-depth guides and tutorials, find your solution here. Find a Solution
PROFESSIONAL TRAINING
Improve your skills with professional training and certifications in SOLIDWORKS, CAM, 3D Printing, and 3D Scanning offered four ways: self-paced, online, on-site, or in-classroom. Certified Training Courses
BLOG
#1 Technical Resource Worldwide - Right at your fingertips. Search or browse through hundreds of SOLIDWORKS tips & tricks, additive manufacturing product developments, announcements, how-to guides, and tutorials. Blog
YouTube Channel
Our YouTube channel hosts hundreds of educational tutorials, product demonstrations, recorded webinars, and best practices for all of our products and services. GoEngineer's YouTube Channel
ONLINE STORE
Order 3D printing materials and consumables, enroll in SOLIDWORKS training classes, and buy official GoEngineer gear directly from our online store. Online Store
WEBINARS
Our engineering webinars are hosted by some of the top experts in the industry. They are always recorded, always free, and always offer a live Q&A. WEBINARS
3D Printing Services
Need to 3D print a part? Our Additive Manufacturing experts will 3D print your part and deliver it to you using the latest technology on one of our professional FDM, PolyJet and SL 3D printers. 3D Printing Services