SOLIDWORKS Enterprise Subscription Services

Customized Resources Through a Direct Engagement

Need Centralized Data Storage and Online Access to Resources?

If your company has design or engineering teams in multiple locations, uses complex business or engineering processes, or employs mission-critical designs where time-to-market is crucial, Enterprise Subscription Services is the ideal solution.  GoEngineer provides support services that empower your designers and engineers to work more efficiently and productively, helping your company to maintain a competitive edge. With SOLIDWORKS Enterprise Subscription Services, you gain a wealth of added features.

 

Services Include:

  • Technical Support Expert at GoEngineer 
  • Dassault Systèmes Technical Support Account Manager
  • Rapid response to issues
  • Live 24/5 technical support
  • Technical Account Manager to coordinate global projects
  • SOLIDWORKS and SOLIDWORKS PDM migration planning
  • Data testing for worry free upgrading
  • Insight and influence into product direction
  • Free online CSWA/CSWP certification
  • Dassault Systèmes Executive sponsorship

Enterprise SOLIDWORKS Subscription Services available from goengineer.com


SERVICE LEVEL COMPARISON

  SERVICE ASPECT STANDARD SUBSCRIPTION SERVICES ESS - ENTERPRISE SUBSCRIPTION SERVICES
Technical support 8 hours x 5 days
Technical support 24 hours x 5 days
Local Value-Added Reseller (VAR) support
Access to Customer Portal
Access to Knowledge Base
Upgrade to new major software version
Access to service packs
User discussion forums
SOLIDWORKS and SOLIDWORKS PDM (PDM) webcasts
Dassault Systèmes Technical Account Manager (TAM)
Dassault Systèmes Technical Support Account Manager (TSAM)
Designated VAR Account Manager
Dassault Systèmes executive sponsor
Regular meeting with VAR, TAM, and executive sponsor
Regularly scheduled detailed customer reports
Integration of customer dataset to SOLIDWORKS internal tests
Customer data update testing for upgrade assurance
Multi-site (international) implementation coordination
Two onsite days of SOLIDWORKS and/or SOLIDWORKS PDM implementation management
Product vision sharing
Customer listening sessions
PDM Performance baseline and monitoring
Weekend support of major version upgrades (approved upon request)
Upgrade planning
Company-level issue prioritization
Extended Hotfix support
Two complimentary 3DEXPERIENCE World VIP tickets
Improved Response Times (see below)
Dedicated/Private Online Project Coordination Tool
Unlimited free access to Certification Exam Vouchers One per license
Unlimited
Certification Management System
Annual API labs session
Discounted purchase option for MySolidWorks Professional

business hours* / business days**

STANDARD SUBSCRIPTION SERVICE CUSTOMER BUSINESS IMPACT
CRITICAL HIGH MEDIUM LOW
Initial Response 4 hours* 8 hours* 24 hours* 48 hours*
Updates 3 days** 5 days** On request On request
Relief Continuous ASAP Reasonable effort Reasonable effort
ENTERPRISE SUBSCRIPTION SERVICE (ESS) CUSTOMER BUSINESS IMPACT
CRITICAL HIGH MEDIUM LOW
Initial Response 1 hour* 4 hours* 12 hours* 24 hours*
Updates 1 day** 3 days** 90 days** On request
Relief Continuous ASAP Reasonable effort Reasonable effort

Additional Resources

Take Advantage of GoEngineer’s Extensive Knowledge Base and Resources

Search of database for thousands of solutions to CAD desiging problems

Find a Solution

Our robust Knowledge Base contains over 12,000 resources to help answer your product design questions. From basic CAD questions to in-depth guides and tutorials, find your solution here. Find a Solution

Get Certified Professional SOLIDWORKS Training at GoEngineer

PROFESSIONAL TRAINING 

Improve your skills with professional training and certifications in SOLIDWORKS, CAM, 3D Printing, and 3D Scanning offered four ways: self-paced, online, on-site, or in-classroom. Certified Training Courses

BLOG

#1 Technical Resource Worldwide - Right at your fingertips. Search or browse through hundreds of SOLIDWORKS tips & tricks, additive manufacturing product developments, announcements, how-to guides, and tutorials. Blog

YouTube Channel

Our YouTube channel hosts hundreds of educational tutorials, product demonstrations, recorded webinars, and best practices for all of our products and services. GoEngineer's YouTube Channel

Shop Online for all you additive manufacturing consumable needs, as well as online SOLIDWORK training and More!

ONLINE STORE

Order 3D printing materials and consumables, enroll in SOLIDWORKS training classes, and buy official GoEngineer gear directly from our online store. Online Store

FREE SOLIDWORKS Tools

Enjoy this collection of small ‘macros’ that were tailored to help our customers. These free SOLIDWORKS tools are for you to use, review, and modify. SOLIDWORKS Automation Tools

WEBINARS

Our engineering webinars are hosted by some of the top experts in the industry. They are always recorded, always free, and always offer a live Q&A. WEBINARS

3D Design Camp

GoEngineer offers a custom 3D Design Camp to youth as a basic introduction to SOLIDWORKS CAD and 3D printing. During this unique opportunity, they’ll discover how to think beyond limits with cutting edge technologies. 3D Design Camp